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| Q: |
Can I book by telephone? |
| A: |
Yes, if you want to speak to a ‘real’ person then call us on 0845-838-5438, but you cannot pay over the phone. |
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| Q: |
What are your opening hours. |
| A: |
Our telephone lines are manned 0900-1730 Monday to Friday. Outside of these times you can still email us or you can leave a voicemail message. |
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| Q: |
Can I check availability? |
| A: |
We can give you an indication of availability if you contact us by using the ‘Ask us a question’ facility. This does not guarantee that there will still be availability when you decide to book. |
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| Q: |
Are there any child reductions available? |
| A: |
Some of the tours we offer have excellent child reductions, and some have none. Where child reductions are available it will be shown on the individual tour page and also on the fares page of your chosen destination. As a rule of thumb children are 2-11 inclusive, but it can and does vary between suppliers. |
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| Q: |
Are there any upper or lower age limits? |
| A: |
There are no upper age limits on any of the tours we sell. Similarly there are usually no lower age limits – whether or not tours are suitable for the very young is another matter, if there is a specific age limit we will advise you at the time of reservation. The decision is yours, as you know your own abilities and that of any of children in your party. If you need advice feel free to call us. |
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| Q: |
I am travelling on my own can you suggest a tour for me? |
| A: |
Of course, give us a call on 0845-838-5438, or email us and we’ll do our best to assist you. |
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| Q: |
I am leaving the UK in a few days time, can I still book a tour with you? |
| A: |
Usually it will not be a problem, we’ve even taken reservations from clients on their way to the airport in the UK en-route overseas. If it’s very late then it helps if you will have access to a PC at your destination. |
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| Q: |
I have difficulty in walking / mobility problems, can I still fly? |
| A: |
It depends on which tour you wish to experience and the degree to which your movement is impaired. Many of our tours, such as in New York, allow a wheelchair to be taken right up to the aircraft, others are more problematical. We suggest that you contact us to discuss the options available to you. |
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| Q: |
Where do tours pick up from? |
| A: |
Pick up points are listed on the individual tour page and on your travel voucher. |
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| Q: |
What days do the tours operate? |
| A: |
The days of operation of every tour can be found on each individual tour page. |
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| Q: |
Is there a choice of departure times for this tour? |
| A: |
An indication of the departure times can be found on the individual tour pages. If you have a preferred time of departure please let us know when you make your reservation and we will do our best to accommodate your request. Please note that departure times are subject to change. |
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| Q: |
Do I get transferred back to my hotel or ‘downtown’ after my tour? |
| A: |
This depends on the tour, there is information regarding this on the individual tour pages. |
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| Q: |
Where do I join my tour? |
| A: |
The departure point for the beginning of every tour can be found on the individual tour page, it will also be shown on your tour voucher. |
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| Q: |
How far in advance do I need to check-in. |
| A: |
It varies from tour to tour, and the time will be shown on your voucher. As a rule of thumb however if you are checking in at the airport, heliport or seaplane base it is usually approximately 30 minutes before the scheduled departure to allow you to complete check-in procedures as well as any security checks that may be necessary. Sometimes it can be as long as an hour or as little as 15 minutes. |
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| Q: |
Can I book a tour when I get there? |
| A: |
It is recommended you pre-book your tour to avoid disappointment, as many of the Flightseeing.co.uk tours are very popular, and sell out well in advance of the travel date. There are a number of reasons why you should book before you travel, some of the most important are:
Some tours are cheaper to book in the UK than when you get there.
We often have exclusive offers that would not be available locally.
Many of the tours have very limited capacity.
By leaving booking until you get there you risk being disappointed, as you may not get the tour, date or time that you wanted. For example some tours only operate weekdays and only take 6 passengers per day.
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| Q: |
Do you issue a brochure? |
| A: |
Our product range is only displayed on the web. You should find all the information you need about your chosen tour on this website. If there are other details you would like to know that are not specified anywhere on these pages, please contact us by email or by telephone. |
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| Q: |
How far in advance can I book? |
| A: |
It varies depending on the tour and when you attempt to book. For example some tours will be available in September for the entire following year, other may not be available until later. If you cannot find the information you require on these pages, please contact us. |
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| Q: |
Can I request a tour but leave it open dated? |
| A: |
The majority of tours provided by Flightseeing.co.uk must have a pre booked date, but a few offer ‘open’ tickets valid for a pre-determined period of time. |
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| Q: |
I am travelling in a group - do you book groups, is there a group discount? |
| A: |
Flightseeing.co.uk accepts a maximum of 6 passengers per booking at one time using our on-line tour request facility. We can arrange to book larger groups, please email us or call us on 0845-838-5438 to request a group booking. Depending on the tour chosen, group rates may be available for groups of 10 or more. |
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| Q: |
Are there discounts for booking more than one tour? |
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No we do not offer discounts for multiple bookings. |
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| Q: |
Do you offer bespoke tours, can I have sole use of the helicopter or aircraft? |
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If you require something a little different to what's available online please contact us to let us know what you would like to do, and we’ll do our best to assist you. We can sometimes arrange for sole use of an aircraft or helicopter, it depends on the tour, but of course it will cost significantly more. |
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| Q: |
What do I do if I am delayed for my tour? |
| A: |
Refer to the contact details listed on your voucher and contact the service provider for instructions. There is no guarantee that you will be able to join a tour on a later departure, as they may be fully booked or may run infrequently. Please allow ample time to reach the departure point in time for your tour. As per the information on the individual tour description page of your tour most carry heavy cancellation penalties if you are late for your flight or if you don’t show up as planned. |
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| Q: |
What happens if the weather is poor? |
| A: |
Unless the weather directly affects the tour you have booked, all tours will operate as scheduled. |
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| Q: |
What happens if when I get there, the tour is not running due to unforeseen circumstances? |
| A: |
If a service provider cancels a tour on the day you were booked to travel, please notify us of the details via email and we will process the refund due for you. |
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| Q: |
Do I require any sort of photo identification? |
| A: |
Usually yes, the travel provider who is providing the service will normally need valid photo ID such as a passport, driver's license or any other form of identification displaying a current photo at check-in. It’s best to take it with you for all members of your party. |
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